Terms and Conditions
Website
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our policy govern Continental Coffee Company's relationship with you in relation to this website. The term ''Continental Coffee Company'' or ''us'' or ''we'' refers to the owner of the website whose registered office is Unit 29a Imperial Road, Beeston, Nottingham, NG9 1FN. Our company registration number is 295 2498 16 England & Wales. The term ''you'' refers to the user or viewer of our website. The use of the website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timelines, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced on this website, which are not the property of. or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information They do not signify that we endorse the website(s). You may not create a link to this website from any other website or document without continental Coffee Company's written notice. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England & Wales. Your Account If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner.
Cancellations
If an order needs to be cancelled please contact us immediately.
Cookie
Please be aware that we use cookie/s in view of us studying the market and monitoring our range of products, therefore in registering on this website you will subject to the use of this analysis method.
Returns
Should you need to return any goods to us, you must notify us by e-mail of your intention to return the goods within 7 working days, starting the day after delivery. After notification we will issue you a returns authorisation number that you must quote on the paperwork when returning goods. Good must be returned 'AS SOLD' with their original packaging complete 'As NEW'. Goods must be complete, unused, and in an 'AS NEW' condition (e.g. if you have opened the box to examine the goods it must have been done so without damaging the box and the packaging or damaging the goods in any way) and must be re-packaged as received. Goods must be returned to our returns department within 7 days of obtaining a returns authorisation number. We are unable to accept returns of un-wanted and non-faulty items. Any 'FREE GIFTS' with products must also be returned. You must organise the return of items at your own expense and risk. Returns cannot be accepted without prior authorization and return authorisation number. The returns authorisation is valid for 7 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of the delivery charged to you.
Returned Goods Ordered In Error
“All returned goods that are ordered in error, are subject to a 25% handling charge, and must be returned to us in good condition, and the purchaser is entirely responsible to organise and fully pay for the return transport or carrier costs involved”.
Refunds
Refunding of any products will incur a handling charge of 15% of the invoice value. Returns of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our returns department to check for completeness and correct product return.
Delivery
We use both Royal Mail and UPS for the majority of our consignments. We reserve the option to ship via an alternative method.
Orders placed before 12 noon (Monday to Friday) will usually be shipped the same day, subject to stock availability. Any orders placed after this time will with next day service may not be sent until the next working day.
Delivery Charges (UK Mainland only)
Standard service (usually 1-3 working days)
Items under 1.5kgms will be charged at £4.95, items 1.6 to 30kgms will be charged at £6.50,
Free Delivery on orders over the value of £50 +
Excluding Postcode Areas:
All HS,
FK17-99, G83,
IV1-11, 14-28, 33-39, 40, 41-49, 51-56, 63
KA27,-28, KW(ALL)
PA20-40, 41-49, 60-78
PH30-44
ZE1-3
PLEASE SELECT HIGHLAND & ISLANDS FOR THESE POSTCODE AREAS!
48-72 hour delivery to these postcode areas will be charged at £29.95 for items up to 10kgms.
Note orders to the offshore UK and some parts of Northern Scotland or remote areas will not have next day service available, please check with our sales department if you are unsure.
Privacy Policy
Our privacy policy explains how we protect and respect the data we collect from you. Your usage of this site constitutes acceptance of this policy. By your access to and use of this website, you agree to our processing, storing and using that information in accordance with the principles set out in this Privacy Policy.
We endeavour to take all efforts which are required for maintaining online privacy norms on an up-to-date basis which shows you the way toward safe and secured transactions.
We do not share, sell or rent your e-mail, we hold about you to any third party.
We will take all reasonable steps to safeguard the security and confidentiality of any information you provide to us. You accept the inherent security implications of providing information over the internet and will not hold us responsible for any breach of security or disclosure of information unless we have been negligent. Your personal information (e-mail id) will be preserved within the company or on its behalf wherever it is mandatory to do so and for this purpose adequate steps will be pursued to shield the personal information from unlawful access.
If you have any questions regarding the privacy policy of the company please send your request by email to info@continentalcoffee.co.uka, Bravilor, Bravilor Nova, San Remo and Fracino brands amongst others:
We hope you enjoy our website, we are continually adding new products and special offers!.
Commercial Coffee Machines | Espresso Coffee Machines | Bean to Cup Machines
Commercial Coffee Machines, Espresso Coffee Machines and Bean to Cup Machines, UK